Terms and Conditions

By confirming and paying for your order, you accept responsibility for the delivery address and agree to the price showing for each item excluding GST. Excess delivery charges may be applied if the address is incorrect and requires changing.

Pricing: All rates are subject to alteration without notice.

GST: All products and services are subject to +10% GST

Returns / Claims: Notification of any problem that may result in a claim must be made to the Customer Service Department within 14 days.

Goods are returnable or refundable only for reasons of shipping error or defective stock.

No returns are accepted without prior approval and a copy of the relevant invoice must be attached.  Please note that any products designed to be used in contact with food or beverage can not be returned if the packet has been opened.

Any stock returned unauthorised will not be credited.

 Change of Mind Returns
• Change of mind returns are only accepted within 14 days of the invoice date of the ordered items
• Freight and returns must be organised by the customer.
• Once the returned goods have been received and inspected (they must be unopened, unused and with original packaging intact) a refund will be processed to the value of the returned goods – less any restocking fee.
• A 15% restocking fee for Change of Mind Returns will be charged
• Seasonal product returns will not be accepted once the seasonal event has passed.